District FAQ
Below are some of the most commonly asked questions we receive.
Can't find your answer? Contact us and we will be happy to help.
Please visit our "Apply for Service" page for forms and instructions on establishing water service. Or contact us for more details.
To stop service, please contact us. Stop service requests may be done by telephone or in person. We are unable to process stop service requests online at this time.
Please complete the address change on our My Account page, complete the change form located on the back of the payment stub, or come into our office and complete an address change form.
The District is unable to accept address changes over the phone.
To add someone who is on title to the property, please contact our customer service to have your account information updated.
To add a tenant, please complete the Tenant Authorization Form and have your tenant complete an Application for Service. Your tenant will receive a courtesy copy of the bill.
Please visit our My Account page to view the current billing schedule or contact us.
Please visit our My Account page to view the current billing schedule or contact us.
Please visit our My Account page to view the current billing schedule or contact us.
The District reviews rates annually. The last rate increase was effective July 1, 2024. All customers are notified in advance of any future rate increases. Please visit our Rates and Fees page for more information.
Mulch is freely available to District customers as part of our efforts to help customers save water. The mulch is located in the lot adjacent to the District office. Customers may pick up this mulch under the following guidelines:
- Customers picking up mulch are to fill out a mulch form in the District office for each load of mulch they pick up.
- Mulch is only available Monday through Friday from 8 am to 5 pm (excluding Holidays).
- Only hand tools and containers are allowed. No machinery (i.e. tractors) is allowed on District property.
- There is no limit on the amount of mulch per person as long as the above guidelines are respected.
The mulch that the District provides is generated from landscape garden and tree clippings that are aged and screened to remove woody material. There is no manure in the mulch.
The Phelan Piñon Hills Community Services District does not currently have any volunteer opportunities available at this time.
For a map of the District boundaries please visit our Water Lines Map or Transparency page. For detailed area maps, try Google Maps, Google Earth, or Bing Maps.
A community services district is a California Special District, a form of local government created by a local community to meet a specific need or needs.
For more information, visit:
The Phelan Piñon Hills Community Services District is governed by a five-member Board of Directors. Board members are residents of the community and are elected to four-year terms by the registered voters residing within the District. As a California Community Services District we are not subject to regulation by the California Public Utilities Commission.
To learn more about our Board, visit Our Board page or our Transparency page.
The District does not accept applications until an opening becomes available. Job openings will be posted at the District office, on our Employment page, and in local newspapers.
Disposal use permits are available from County of San Bernardino, Department of Public Works, Solid Waste Division. You may visit their website or contact them at 1-800-722-8004.
The District strives to provide water service at the lowest possible rates for all customers and is unable to offer any reduced rate programs at this time. Please visit our Rates and Fees page for more information.
Please contact us as soon as possible to discuss payment options, or to request an extension. Each account is eligible for two extensions per calendar year.
Water service will be disconnected if payment is not received by 5 pm on the date listed on the disconnection notice. If water service is disconnected, a disconnection fee will apply.
Payment in full of the past due charges, plus the disconnection fee must be received before service can be reconnected.
Water service will be reconnected the same day payment is received. To view the current billing schedule, please visit our My Account page. For more information about our disconnection policy, please visit our Rules and Regulations page.
Water use charges are based on the actual amount of water that passes through the water meter. Outside water use for landscaping and irrigation can account for up to 70% of residential water use. Leaks can also result in larger than expected bills.
If you would like to meet with a Water Conservation Specialist or receive conservation material, please contact us.
You may also visit our Education and Conservation page for more information on how you can save water to lower your bill.
All of our water is groundwater, pumped primarily from the Oeste and Alto aquifers, by 15 wells located throughout the District. To learn more about how our distribution cycle works, please visit our Engineering page. To learn details about what is in our water, please visit our Water Quality page.
Yes. The water provided by the District meets or exceeds standards prescribed by USEPA and the California State Water Resources Control Board. For a copy of our annual water quality and Consumer Confidence Report, please visit our Water Quality page or contact us.
Please refer to our Solid Waste and Recycling page for answers to your questions.